Quick Answers to Common Support Questions Our Agents Receive
Ahmed Osama
Last Update há 4 anos
At BearHosts, we are responding to the coronavirus (COVID-19) situation to ensure we meet the needs of our customers, while providing for the health and safety of our employees.
During this time, you may experience slower wait times when you contact customer support
Account Issues
Login to the Customer Portal – From here, you can access cPanel and everything else.
DNS records – Already own a domain? Connect your domain to your hosting package by setting your name servers. Here’s how.
Change your DNS or name servers – If you have an existing domain, your domain name needs to be configured to work with your new hosting account. Follow the instructions here to connect your name servers with your BearHosts account.
Domain not working? It could be because of domain propagation. If you bought a new domain or made a major change like changing your name server, it may take 24-48 hours to start working. Read more about domain propagation here.
How to find your name server – Not sure what your name server is? Or if you need to change it? Read more about name servers and how to find your name server.
Email issues – Are you able to send emails but can’t receive? Here’s some troubleshooting steps.
Transfer a domain – Ready to transfer your domain to BearHosts? We recommend keeping your domain and hosting package with the same company. It just makes everything easier in the long run. Follow the steps in this article.
Install your free SSL – An SSL certificate helps protect information that is passed from your website to the server. So when someone enters a credit card or fills out a form, that information will be protected. BearHosts offers a free SSL certificate for all web hosting packages, and we have upgraded Positive or EV SSL Certificates for purchase.